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FREQUENTLY ASKED QUESTIONS
Online orders are dispatched from our Sydney warehouse which operates between 8am-4:30pm, Monday – Friday.
Orders are generally dispatched 24-48hrs after the order has been placed (excluding Saturdays & Sundays), which may increase to 48-72hrs during busy seasonal periods, sales, and promotions.
We use several courier services for dispatch and most couriers estimate delivery within 1-3 days for Metro areas, 3-5 days for Outer-Metro areas and 4-9 Days for Rural areas, these time frames may increase when courier demands are high.
Yes, we have Click N Collect available in selected stores.
How does Click N Collect work?
Place your order online, receive the ‘Ready to Collect’ email then pick up your order.
How do I place my Order?
When ordering online you will be required to enter a delivery address, if eligible the option to collect in store will be visible, select this option and proceed to the checkout.
Where can I collect my Order?
Our eligible stores are located at:
5 GREENHILLS AVENUE, MOOREBANK, NSW, 2170
739 NICHOLSON STREET, CARLTON NORTH VIC 3054
How long will my order take to be ready?
Please allow 1-2 business day, you will NOT be able to collect before you receive the ‘Ready to Collect’ email.
Please allow 2-4 business days during promotions.
What if I cannot get to the shop in time?
All orders should be collected within 21 business days, if you are unable to get to the store in time. Contact us to make other arrangements.
We are unable to make changes to orders that have
- Already been picked and/or packed
- Are placed during a sale or promotion
- Are placed using Afterpay as the payment method
If the none of the above apply, please contact online@barnes.com.au as soon as possible.
Notify our online staff within 7 days of receipt to make arrangement for the product return. You can find our full Returns Policy here for further details.
Shipping quotes are based on the delivery address and total weight of an order. Some products will incur an additional charge e.g., Dangerous Goods or Manual Handling fees.
To receive a shipping quote please email online@barnes.com.au (allow at least 24hrs).
We accept all Australian Credit Cards (AMEX via PayPal), PayPal and AFTERPAY.
We dispatch Australia wide, and our Auckland location dispatches New Zealand wide. For international orders contact please email our sales team – sales@barnes.com.au
Email online@barnes.com.au and our team will endeavour to answer your enquiry within 24 hours.
